Effective Date: 05/12/2024
At Keen Strata Pty Limited ("we," "our," or "us"), provide strata management services as an independent business, we value your privacy and are committed to protecting your personal information. We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). For more details about these principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information refers to any data or opinion that can identify an individual. Examples of the Personal Information we collect include:
• Full names
• Residential and email addresses
• Contact numbers
We collect Personal Information to provide professional strata management services, including but not limited to:
• Maintaining strata rolls as required by law
• Issuing statutory certificates
• Managing and maintaining common property
We may collect your Personal Information through several methods, such as:
• Communication via phone, email, or in person
• Submissions through our website (www.keenstrata.com.au)
• Publicly available platforms like social media
• Information provided by authorised third parties, such as contractors
Your Personal Information may also be used for related purposes that align with your expectations, such as improving our services or ensuring compliance with strata laws.
In addition, we collect Personal Information for:
• Processing job applications
• Coordinating with suppliers of goods and services
Although we don’t actively seek sensitive information, it may occasionally be collected during recruitment processes. This information will be kept confidential and only used with consent.
To update or delete certain details, you may contact us at info@keenstrata.com.au.
Disclosure of Personal Information
Your Personal Information may be shared under the following circumstances:
• With third parties when you provide consent for disclosure
• When disclosure is legally required or authorised
In some cases, we may share information with third parties for the administration of strata schemes, such as overseeing common property management.
Security of Personal Information
We take your privacy seriously and have implemented measures to protect your Personal Information against misuse, unauthorised access, or loss. These include:
• Secured storage for physical documents
• Password-protected systems with modern security features for electronic records
Once your information is no longer needed, we will securely destroy or de-identify it. However, we are required to retain certain records for a minimum of seven years to meet legal obligations.
Accessing and Updating Your Personal Information
You are entitled to access and update the Personal Information we hold, subject to legal exceptions. To make a request, please contact us in writing at info@keenstrata.com.au
We do not charge for access requests; however, an administrative fee may apply if copies of records are required. Verification of your identity may be necessary before releasing any information.
Keeping Your Information Accurate
We are committed to ensuring that the information we hold about you is accurate and current. If you notice any discrepancies, let us know at info@keenstrata.com.au, and we will promptly update our records.
Policy Updates
This Privacy Policy may be reviewed and updated periodically to reflect changes in legal requirements or business operations. The most recent version will always be available on our website (www.keenstrata.com.au).
How to Contact Us
If you have questions, concerns, or complaints about our privacy practices or would like to access your Personal Information, you can reach us through:
• Email: info@keenstrata.com.au
• Phone: 02 8515 4080
• Postal Address: PO Box 45 CRONULLA NSW 2230
We aim to address any complaints or inquiries promptly. If you are not satisfied with our resolution, please contact the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992.